Frequently Asked Questions – FAQs
- How long is treatment usually?
For Intensive Outpatient Program services, individuals can expect to be in active treatment for 8-12 weeks. ECT, Spravato and other treatments may vary in duration and are specific to each individual. For more information on these services, please schedule an assessment with our front desk.
- What if I miss a day of treatment in my program?
Contact our office and we’ll make every effort to reschedule your missed appointment that week. Telehealth options are also available to our clients.
- Will I have individual/family/medication therapy in addition to these services?
Yes, individual and family therapy are included in our Intensive Outpatient Program, along with medication management and group therapy.
- How much time am I in treatment weekly?
For Intensive Outpatient Program services, individuals can expect to be in active treatment for a minimum of 9 hours per week. ECT, Spravato and other treatments may vary in schedule and duration and are specific to each individual. For more information on these services, please schedule an assessment with our front desk.
- Will my insurance cover services?
We accept all major insurances for our outpatient services. Co-pays may be required as part of your visit, depending on your insurance coverage. Our team will complete a Benefits and Eligibility check with your insurance provider prior to your first visit, and make you aware of any co-pays that may be associated with your services. Please call our front desk for more information.
- Do you treat substance abuse issues in your program?
We primarily treat psychiatric/mental health diagnoses in our Intensive Outpatient Program. However, we also provide support for any co-occurring Substance Use Disorder (SUD), so long as the primary issue is mental health related. If you’re not sure if your substance use is the primary issue or not, contact our office and request an assessment.
- Do I need a referral to start services?
A physician’s referral is not required for the Intensive Outpatient Program (IOP). However, a Physician’s referral is required if an individual is seeking Modern Electroconvulsive Therapy (ECT) services.
- Do I need money during a hospitalization?
You will not need any cash during your visit, and we encourage you to leave any valuables at home.
- Will I be put on medications?
Each patient has a unique situation. Medication may or may not be an appropriate within your treatment plan. Your treatment team will discuss this with you further.
- What kind of food will be available during my stay?
The hospital has a full-service cafeteria with a variety of food choices for breakfast, lunch and dinner. In addition, drinks and snacks are available to all patients in between, before and after meal times.
The dietary program is carefully planned to provide food that meets the recommended dietary requirements. Well-balanced meals are served in a cafeteria-style setting. A registered dietician will provide consultation as needed in planning regular and special diets. Snacks and drinks are available on the unit.
- Do I need a physician referral to get treatment in your hospital?
No, physician referrals are not required. You are welcome to schedule a confidential assessment by calling (623) 236-2000 24/7 or by showing up in person at our hospital located at 1201 S. 7th Ave., Suite 200.
- Where is your hospital located?
Our hospital is located at 1201 S. 7th Ave., Suite 200, Phoenix, AZ 85007.
- I’m a healthcare provider. How do I refer patients?
Please call our admissions department directly at (623) 236-2000.
- How do I contact a patient?
You can call (623) 236-2000 to leave a message for a patient. He/she will call you back during scheduled phone times.
- What insurance do you accept?
We are in-network with most major insurance providers and can often work with other insurers on an out-of-network basis. Please give us a call at (623) 236-2000 to confirm the status of your insurance company.
- How do you start the admissions process?
You can schedule a confidential assessment by calling (623) 236-2000 24/7 or by showing up in person at our hospital.
- Do you provide transportation to the hospital?
Every effort will be made to identify transportation options if needed.
- How much does treatment cost?
We are in-network with most major insurance providers and can often work with other insurers on an out-of-network basis. Please give us a call at (623) 236-2000 to discuss your specific situation.
- What are the visiting hours?
You can see our visitation schedule on our Visiting Hours page. We can also accommodate requests for visits during non-posted hours.
- Will my family and loved ones be a part of my treatment program?
Yes. Families and loved ones will have the opportunity to participate during every step of the treatment process.
- Will I have my own room? Do I have to share a bathroom?
Our patient rooms are semi-private and include a private bathroom and individual storage space.
- What’s the difference between voluntary and involuntary hospitalization?
Voluntary hospitalization takes place when a patient is able to consent for treatment.
Involuntary hospitalization may be necessary when a patient meets criteria for hospitalization but is unable to consent for treatment.
- What will the treatment process look like?
The treatment program provides 7-day per week programming. There will be assessments and may include regular meetings with the psychiatrist, psychologist, and therapists. Activities include group therapy, psycho-educational groups, activity therapies, and family meetings for information, support, discharge and continuing care planning. Nurses, social workers or other members of the treatment team will be available to discuss treatment, progress, and other issues.
- What is the schedule every day?
Patients will be provided with a detailed schedule each day breaking out therapy sessions, meals and other activities.
- What happens after I am discharged from inpatient care?
You will work with a social worker during your stay to develop an individualized discharge plan after treatment.
- How often will I see a medical provider?
You will meet with your MD within the first 24 hours of your admission and daily thereafter.
- Do I need to bring my own medications?
Yes. Please bring all medications you are currently taking with you. Some of these may be sent home.
- Are there any financial aid programs?
We do not offer financial aid but our team understands the complexities associated with evaluating commercial healthcare insurance benefit plans and private payment options. We can assist you in evaluating your benefit plan and private pay options.
- Will my family, children and friends be able to visit me? Is there an age limit?
Absolutely. Visit our Visiting Hours for more information. For visitors under 18, you will need to make arrangements with our team.
- How long will my treatment last?
Our treatment programs are personalized for each patient. The length of stay will be determined based upon your treatment needs and goals identified between you and the treatment team.
- Do you have laundry facilities?
Yes. We provide washers, dryers and laundry detergent at no cost.
- How can I find out how much my insurance will cover?
Our staff can walk you through what insurance will or will not cover and what other options are available for you. We can also contact your insurance company on your behalf.
- Can you accommodate my specific diet (i.e. vegetarian, diabetic, etc.) or special food requests?
Yes. Our dietary staff can provide consultation as needed in planning for special diets and requests.
- Can I make/receive phone calls?
Yes. We encourage ongoing communication with family members and loved ones.
- Can I smoke?
No. Smoking is not allowed in our facility. Nicotine patches are provided as needed.
- What should I bring with me? What items are restricted?
You should bring several changes of clothing. Clothing should include items for sleep, comfortable shoes, toiletries. We recommend bringing a jacket or sweater. Some items such as glass, metals, aerosol cans, items containing alcohol, and clothing with strings are not allowed due to safety issues. We will discuss what you can and can’t bring with you during the assessment process. You can find out more on our What to Expect page.
- Do you provide toiletries?
Yes. We provide toiletries such as toothbrushes, toothpaste, deodorant, shampoo and soap.